Career Counselor – Chicago, IL
Title: Career Counselor Reports to: Lead Program Coordinator & Program Manager Position Type: Full-time Location: Chicago, IL but local travel (Chicago & suburban Cook County) required regularly *Must have a vehicle as some locations are not accessible by public transit*
About Our Organization: The Chicago Federation of Labor Workforce & Community Initiative (CFL Initiative) is a mission driven 501(c)(3) agency dedicated to developing and strengthening the skills of Chicago-land workers to fulfill the needs of area employers and vitalize the local economy. Position Description: CFL Initiative is seeking an energetic and ambitious individual looking to grow with the organization. The Career Counselor assists with the day-to-day delivery of CFL Initiative’s programs to achieve program goals by providing career and educational counseling, employment referrals, follow up services, workshop presentations, recruitment and outreach to eligible customers. Primary Responsibilities: Maintain high quality & compliance: Achieve a standard of excellence with work processes and outcomes, honoring organization and funder policies and all regulatory requirements. Strive for high customer satisfaction and excellent customer service, going out of the way to be helpful and pleasant, making it as easy as possible on the participant. · Provide individual career planning services to customers including, but not limited to intake, certification, testing, assessment, training needs, job search training, counseling, resume writing, referral, placement and follow-up services. Manage a caseload of customers. · Determine Workforce Innovation and Opportunity Act (WIOA) program eligibility and suitability through a careful review of documentation and assessment of individual. Maintain and track all documents related to eligibility and services. · Work professionally one on one with individuals from a variety of backgrounds, assisting them with addressing challenges and barriers that are preventing them from obtaining full time employment. · Develop and conduct workshops and orientations for participants and partner agencies to educate and explain program services on and off site. Occasional travel may be required. · Work with unions, employers, training entities, other partners and resources in a professional manner to recruit participants and refer for services and employment. Use resources, including, but not limited to, online websites, job fairs, and networking events to identify job opportunities for eligible customers. Provides ongoing support in identification of available sources for employment. · Identify, coordinate, and assemble referrals of registered customers’ resumés to the CFL Initiative business services team as well as partner agencies for shared job orders. · Inputs data in an accurate and timely manner into the necessary databases. Maintain up-to-date customer files. Complete agency and funder reports in a timely and accurate manner. · Research and stay informed on current industry hiring, job requirements, and screening trends. · Work with team members to revise program processes and procedures. · Represents the organization at community activities and professional events to enhance the agency’s community profile · Perform all other duties, as assigned, required to meet various agency and program objectives. Qualifications:
- Minimum Associate’s Degree required; related field preferred.
- At least one year experience in the field preferred but willing to train strong candidate.
- Empathy: Culturally aware and sensitive to a variety of populations and backgrounds.
- Professionalism: Extremely discreet and able to professionally handle confidential, sensitive and personal information.
- Communication: Solid presentation, verbal and written communication skills.
- Problem Solving: Strong problem solving and attention to detail required.
- Time Management: Must be able to work independently and efficiently by staying organized, managing time and tasks with minimal supervision.
- Adaptability: Must be able to adapt quickly to new or changing situations and environments.
- Embodies leadership characteristics with a vision of growing and developing alongside agency’s strategic plan.
- Computers: Strong computer, typing and data entry skills are required. Experience using all Microsoft Office Word, Excel and PowerPoint programs required. Experience with Illinois Workforce Development System, Career Connect or similar data tracking systems a plus.
- Coachable: Be receptive to feedback, willing to learn and embrace continuous improvement.
- Collegiality: Be helpful, respectful, approachable and team oriented; building strong working relationships and a positive work environment.
- Initiative: Taking ownership of work, doing what is needed without being asked, following through with tasks and responsibilities independently.
- Must possess a vehicle; valid Driver’s license – local travel required County wide.
- Bilingual Spanish/English preferred.
- 100% employer paid, generous health & dental insurance
- Reimbursement for vision
- Disability and life insurance
- Employee Assistance Program
- Funded retirement plan
- Training and professional development opportunities
- Paid time off for vacation and personal days
- Paid holidays